Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.
During high-demand periods or promotional events, processing times may be slightly extended.
Domestic Shipping (Indonesia)
We offer shipping across Indonesia.
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Estimated delivery time: 2–5 business days
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Shipping cost: Calculated at checkout
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Delivery time may vary depending on destination and courier availability
International Shipping
We ship internationally to selected countries.
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Estimated delivery time: 5–21 business days
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Shipping cost: Calculated at checkout
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International delivery times may vary depending on customs clearance and local postal services
Please note that customers are responsible for any customs duties, taxes, or import fees applied by their country.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delays
Delivery times are estimates and may be affected by:
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Weather conditions
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Customs processing
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Courier delays
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Peak seasons
We are not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.
We cannot guarantee changes once an order has been processed.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 3 days of delivery with your order number and supporting photos (if applicable).
We will assist you in resolving the issue with the shipping carrier.
Contact Us
If you have any questions regarding shipping, please contact us at: alinemylabel@gmail.com